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Front Desk Representative

2 months ago

Jacksonville, Florida, United States Embassy Suites - Jacksonville Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Embassy Suites - Jacksonville. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a seamless experience for our guests.

Key Responsibilities
  • Provide warm and welcoming service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Process guest reservations, check-ins, and check-outs, ensuring accuracy and attention to detail.
  • Upsell hotel rooms and services, promoting our hotel's amenities and services to guests.
  • Handle cash and credit card transactions, maintaining a high level of accuracy and security.
  • Work collaboratively with other hotel staff to ensure seamless guest service and resolve any issues that may arise.
Requirements
  • 1 year of hospitality experience, preferably in a front desk or guest services role.
  • PEP experience is a plus.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer
  • A competitive salary and benefits package, including health, vision, and dental insurance.
  • A 401(k) plan and paid holidays.
  • Opportunities for advancement and professional growth.
  • Hotel discounts for you, your friends, and family.
  • Access to our Talent team to help you reach your career goals.