Front Desk Representative
7 days ago
As a Front Desk Agent at WoodSpring Suites Jacksonville I-295 East, you will be responsible for providing exceptional guest service, ensuring a smooth and enjoyable stay for our guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.
Responsibilities:- Guest Service: Greet and welcome guests, respond to their inquiries, and provide assistance with their stay.
- Front Desk Operations: Manage the front desk, handle check-ins and check-outs, and maintain accurate records.
- Communication: Communicate effectively with guests, colleagues, and management to ensure seamless operations.
- Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
- Teamwork: Collaborate with other departments to ensure excellent guest service and hotel operations.
- Education: High school diploma or equivalent required; college coursework in a related field is helpful.
- Experience: Previous experience in a hotel or related field is preferred.
- Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and a positive attitude.
- Competitive Pay: Earn a competitive hourly rate.
- Benefits Package: Enjoy a comprehensive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.
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