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Help Desk Specialist

2 months ago

Jacksonville, Florida, United States Gibraltar Industries Full time
About the Role

Gibraltar Industries is seeking a skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support to our clients across Gibraltar.

Key Responsibilities
  • Define and implement processes to expedite cross-business service and support for end-user client populations.
  • Provide guidance and support for the adoption of a robust desktop service platform.
  • Define and implement knowledge base capabilities for customer self-service.
  • Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Respond to requests for technical assistance via phone, chat, or email.
  • Coordinate and perform new user provisioning, including system, connectivity, and application access.
  • Function as a primary point of contact for end-user problems and log all customer interactions into the ticketing system.
  • Support processes and activities related to Information Technology General Controls (ITGC).
  • Participate in continuous process and technology improvement initiatives.
Requirements
  • Associates/Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field.
  • 4+ years of experience in Information Technology.
  • Advanced knowledge of desktop operating systems, networks, and client-server applications.
  • MS Office 365 Modern Desktop Administrator certification.
  • Apple Certification desired.
  • CompTIA A+ certification, MCP certification preferred.
What We Offer
  • Competitive compensation.
  • Bonus opportunities.
  • Generous 401(k) plan.
  • Paid time off, including vacation, bereavement, jury duty, sick leave, disability, holidays.
  • Hybrid and remote work opportunities available.
  • Donation matching and time off to volunteer.
  • Educational reimbursement.
About Us

Gibraltar Industries is a leading manufacturer and supplier of products and services for North American agtech, renewable energy, residential, and infrastructure markets. We are guided by an inclusive, values-driven culture that celebrates and rewards different perspectives.