Front Desk Representative

2 months ago


Jacksonville, Florida, United States WoodSpring Jacksonville Full time
Job Summary:

As a Front Desk Agent at WoodSpring Suites Jacksonville I-295 East, you will be responsible for providing exceptional guest service, ensuring a smooth and enjoyable stay for our valued customers. This role requires a friendly and welcoming demeanor, with a focus on delivering outstanding customer service and ensuring the highest level of guest satisfaction.

Key Responsibilities:
  • Guest Registration: Register guests in a timely and efficient manner, ensuring all necessary information is collected and accurate.
  • Front Desk Operations: Manage the front desk area, including handling guest inquiries, resolving issues, and maintaining a clean and organized workspace.
  • Communication: Communicate effectively with guests, colleagues, and other departments to ensure seamless service delivery.
  • Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with fellow associates and other departments to achieve common goals and objectives.
  • Knowledge and Skills: Possess a strong understanding of hotel operations, policies, and procedures, as well as excellent communication and problem-solving skills.
Requirements:
  • Education: High school diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Previous experience in a hotel or related field is preferred.
  • Personality: Possess a positive and upbeat personality, with a strong desire to deliver exceptional customer service.
  • Skills: Demonstrate the ability to multitask, be detail-oriented, and problem-solve in a fast-paced environment.
Benefits:
  • Competitive Pay: Earn a competitive hourly wage, with opportunities for advancement and professional growth.
  • Benefits Package: Enjoy a comprehensive benefits package, including medical, dental, and vision coverage, as well as paid time off and employee assistance programs.


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