Healthcare Records Communication Specialist

1 week ago


Rockville, Maryland, United States Hendall Inc. Full time
POSITION SUMMARY

Hendall Inc. is in search of a Healthcare Records Communication Specialist responsible for reaching out to specified healthcare providers to obtain medical documentation associated with Medicare billing. This role is essential for ensuring the accuracy of payment assessments in accordance with Medicare regulations, coding, and billing standards.

KEY RESPONSIBILITIES
  • Engage with the medical records departments of assigned healthcare providers, clarifying the intent of the records request and the available methods for electronic, fax, or mail submissions.
  • Confirm the accuracy of provider contact details.
  • Dispatch formal medical record request letters to the respective providers.
  • Conduct follow-ups with providers as necessary to guarantee timely submission of records.
  • Manage incoming inquiries from providers regarding the status of medical record requests.
ESSENTIAL QUALIFICATIONS
  • Familiarity with various Medicare provider categories, including physicians, diagnostic labs, ambulance services, durable medical equipment suppliers, acute care hospitals, long-term care facilities, skilled nursing establishments, home health services, and hospice care.
  • Exceptional active listening and articulate verbal communication abilities.
  • Proficient record-keeping capabilities.
  • Strong organizational skills.
  • Competent computer proficiency.
  • High school diploma or equivalent.
Hendall Inc. is committed to fostering a diverse workplace. All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not face discrimination based on disability.

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