Sales Operations Specialist

1 day ago


Rochester, New York, United States Vie de France Full time
Job Title: Sales Operations Specialist

Job Summary:

Vie de France is seeking a highly organized and detail-oriented Sales Operations Specialist to join our team. As a Sales Operations Specialist, you will be responsible for ensuring the accurate review and analysis of customer orders, maintaining close communication with sales representatives, and coordinating with third-party logistics companies to ensure timely delivery.

Key Responsibilities:

  • Review and analyze customer orders for accuracy and completeness
  • Consult with customers to optimize orders and resolve any issues
  • Maintain close communication with sales representatives to ensure seamless execution of customer requirements
  • Coordinate with third-party logistics companies to ensure timely delivery
  • Process customer complaints and issue credits as needed
  • Arrange for air shipment of product and coordinate with air freight companies
  • Monitor EDI transmissions and review exception and audit reports
  • Invoice orders upon receipt of ship confirmation

Qualifications:

  • Bachelor's Degree preferred or Associates Degree with more than 3 years' experience
  • 1-3 years' customer service-related experience in a fast-paced environment
  • Proficiency in Microsoft Office (Outlook, Word, Excel) and knowledge of JD Edwards/i5
  • Exceptional attention to detail and excellent verbal and written communication skills
  • Ability to meet deadlines and work independently

Preferred Attributes:

  • Commitment to excellence in performance of duties
  • Self-starter with ability to handle and manage multiple priorities
  • Excellent communicator with ability to interact with people of all levels
  • Strong organizational, problem-solving, and analytical skills
  • Reliable time management skills and experience to organize and prioritize multiple projects


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