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Executive Leader, Brokerage Channel

2 months ago

Providence, Rhode Island, United States Humana Full time
About the Role

Humana is seeking an accomplished leader to join our team as Vice President, Brokerage Channel in our multi-billion dollar MarketPoint sales organization. This position is responsible for overseeing and driving the performance, growth, and strategic direction of the MarketPoint Brokerage business, including our recently acquired IFG brokerage organization, which is now the 3rd largest insurance brokerage in the country.

Key Responsibilities
  • Strategic Leadership and Business Development: Create a value proposition through our operations, service, and support model that establishes the Brokerage as a market-leading top choice to do business with.
  • Lead the Brokerage organization: With full ownership, drive the profitability of IFG as both an integrated business within MarketPoint and a separate P&L.
  • Responsible for multi-channel, multi-carriers: Including approximately 3,000 that currently are direct to the Brokerage.
  • Drive the Brokerage channel: To triple the percentage of sales contribution to the overall sales distribution.
  • Ensure strong relationships: With our Carrier Partners and ensure good standing at all times.
  • Grow our Agnostic downline organizations: Call center partners and new channels.
  • Develop and grow our National Retail relationships: And utilize this to grow the business.
Operational Management
  • Ensure operational effectiveness and efficiency: While growing the business.
  • Ensure financial targets are met: Collaborating with finance, and setting clear guidance to the Brokerage leadership team.
  • Implement best practices and process improvements: To enhance operational efficiency and effectiveness.
Team Leadership and Development
  • Build a culture of trust, collaboration, and open communication: To ensure team effectiveness.
  • Foster a culture of accountability, collaboration, and continuous improvement: Within the organization.
Regulatory Compliance and Risk Management
  • Ensure that all activities comply: With relevant regulations, including CMS guidelines and internal policies.
  • Hold Brokerage and IFG leaders accountable: To strong compliance standards across both internal and partner relationships.
Cross-functional Collaboration
  • Build strong internal relationships: Across MarketPoint and other key corporate partners.
  • Build/sustain critical key relationships: To foster both channel growth and cross company growth of CenterWell, Pharmacy, Specialty, and Med Supp within the Brokerage.
Key Candidate Qualifications
  • Extensive experience: Typically 10+ years in the insurance brokerage industry, with a significant focus on Medicare products and services and/or multi-carrier experience.
  • Proven record of success: In leading a multi-channel insurance brokerage on a national scale, including P&L responsibility.
  • Strong strategic thinking and problem-solving skills: With the ability to translate market insights into actionable business strategies.
  • Strong financial acumen: With experience managing budgets and financial performance.
  • Excellent oral and written communications skills: Including the polish, poise, and executive presence.
  • Current or recent experience: In a highly matrixed company, with proven ability to influence leaders and key stakeholders.
  • Highly collaborative mindset: And excellent relationship-building skills.
  • Proficiency in CRM software and business analytics: Experience with digital transformation initiatives and the use of technology to enhance Medicare sales and service delivery.
  • Bachelor's degree: In Business, Finance, Healthcare, or a related field; Master's degree preferred.
  • Professional certifications: Such as Health Insurance license, CLU or CHS will be a strong plus.