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Senior Services Case Coordinator
2 months ago
Position Title: Health & Social Services (HSS) Case Coordinator
Grade Level: P1-P3
FLSA Classification: Non-Exempt
Department: Health & Social Services
Employment Type: Regular, Full-Time
Daily Hours: 8
Reporting Structure: Reports to HSS Program Manager
Purpose of the Role
The HSS Case Coordinator operates both independently and in collaboration with a diverse team to deliver exceptional services to seniors aged 55 and above. This role is essential in providing tailored social services, health and wellness support, referrals to community resources, and overall assistance for healthy living.
Key Responsibilities
- Facilitates effective communication among Serving Seniors' Nutrition team and other Health & Social Services personnel to assess health and mental health needs for clients receiving home-delivered meals.
- Independently and collaboratively addresses case management requirements for homebound clients identified as needing further support.
- Coordinates health and mental health referrals for clients using both internal and external resources.
- Engages in community outreach initiatives to enhance access and participation in the home-delivered meals program.
Essential Duties
- Connects clients with both internal and external resources.
- Provides information regarding community health and welfare services, acting as a liaison between service providers and clients.
- Maintains and updates community resource listings.
- Follows established policies and procedures, delivering outstanding customer service while working in a multidisciplinary environment.
- Advocates for the community and collaborates with stakeholders.
- Manages a caseload based on both walk-in and scheduled appointments.
- Demonstrates commitment to the values and mission of Serving Seniors.
- Develops and executes care plans addressing clients' unmet needs, including referrals to other community agencies.
- Conducts assessments as necessary.
- Represents Serving Seniors at community gatherings focused on the senior demographic.
- Communicates effectively with team members through regular coordination.
- Recognizes the impact of individual performance on the agency's overall objectives.
- Completes accurate and timely documentation of client interactions and referrals.
- Adheres to budgetary constraints.
- Performs additional duties as assigned.
Qualifications
A Bachelor's degree is preferred, or an equivalent combination of education and experience that enables successful performance of the role; a degree in a specialized field such as social work may be required.
Preferred Skills
- Strong analytical, verbal, and written communication abilities; capacity to build rapport.
- Well-defined professional boundaries.
- Critical thinking and creative problem-solving skills to assist clients in challenging situations.
- A positive attitude and a desire for personal and professional growth.
- Ability to maintain professionalism during crises.
- Integrity, honesty, and a strong sense of responsibility.
- Capacity to work independently and collaboratively, manage multiple tasks, and prioritize effectively.
- Excellent organizational skills.
- Ability to collaborate with both internal and external partners.
- Proficiency in web-based systems, Microsoft Office, and client record management systems.
Physical Requirements and Work Environment
The ideal candidate must be capable of fulfilling all physical demands of the position with or without reasonable accommodation. Regularly required to remain stationary for extended periods while meeting with clients and exposed to typical office environment risks.
Compensation: $22 to $23 DOE
This employer is an Equal Opportunity/Affirmative Action and E-Verify employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
