Patient Care Support Specialist

2 weeks ago

Seattle, Washington, United States IQVIA Full time
Patient Care Support Specialist
Contract Remote Position - Open to Remote US

As a premier global provider of commercial solutions, IQVIA recognizes the essential elements required to deliver both nationally and internationally. Our teams assist biopharma, medical device, and diagnostic organizations in making their therapies accessible to those in need. We empower our clients to gain insights and access to their markets, ultimately demonstrating the value of their products to payers, healthcare professionals, and patients. A significant portion of our operations involves delivering patient support programs on behalf of our clients. With the right qualifications, you can play a vital role in providing assistance to patients seeking available therapies.

IQVIA boasts the largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on sourcing talent for patient support, field/inside sales, medical device assistance, clinical support, and medical affairs, our CSMS division comprises over 10,000 field professionals across more than 30 countries addressing the needs of healthcare providers and patients.

We are pleased to announce that we are currently seeking a fully remote (work from home) Patient Care Support Specialist to join our team. In this role, you will provide financial assistance solutions such as co-pay cards or vouchers. The Patient Care Support Specialist will primarily handle inquiries related to: card activation, program eligibility, explanation of program benefits, and troubleshooting submission rejections. This position will be a contract role managed by an external agency, with the potential for conversion to a full-time IQVIA employee.

Role Purpose:
  • Serve as the primary contact for patients, pharmacies, and healthcare professionals utilizing an Opus Health program. The Patient Care Support Specialist is responsible for addressing inquiries such as: card activation, program eligibility, explanation of program benefits, and troubleshooting submission rejections.
Key Responsibilities:
  • Provide initial support for customer inquiries via telephone, email, fax, or other available communication methods to the Support Center.
  • Quickly assess the user's issue and deliver first-level support for problem resolution.
  • Document information pertinent to the resolution and escalate unresolved issues promptly to the appropriate department.
  • Identify operational challenges and propose recommendations to management as necessary.
  • Ability to work 40 hours per week (two shifts: 8:30 am EST - 5:30 pm EST or 11:00 am EST - 8:00 pm EST) under moderate supervision.
Minimum Education & Experience:
  • High School Diploma or equivalent.
  • Experience as a Pharmacy Technician.
  • HIPAA certification.
  • Call center experience (3+ years preferred).
  • Experience in medical claim processing is advantageous.
  • Bi-lingual (English/Spanish) is a plus.
The pay range for this role is $18.00 per hour.

IQVIA is an Equal Opportunity Employer. We foster a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that benefit IQVIA, our clients, and the advancement of healthcare globally. This role will be a contract position managed by an external agency, with the opportunity for conversion to a full-time IQVIA employee.

IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the most significant impact possible - to assist our clients in creating a healthier world. Learn more at

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities.

IQVIA's ability to operate and provide certain services to customers and partners necessitates that IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status.

The potential base pay range for this role is $18.00 per hour. The actual base pay offered may vary based on various factors, including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Depending on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

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