Hotel Operations Manager
1 week ago
Job Summary:
The Hotel Operations Manager is a key member of the hotel management team responsible for overseeing hotel operations. This role involves ensuring guest satisfaction, managing staffing levels, coaching and developing staff, and upholding guest service principles.
Key Responsibilities:
- Interact with guests to address concerns and ensure satisfaction.
- Manage staffing for the front desk area.
- Recruit, train, and develop front desk associates.
- Oversee transactions, billing, and rate management.
- Collaborate with other departments to meet guest needs.
Qualifications and Skills:
- Bachelor's degree in hospitality or a related field.
- 4-6 years of related experience in hotel operations.
- 3+ years of management experience in a hotel setting.
- Strong leadership and team management skills.
- Organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Adaptability and problem-solving abilities.
- Strong customer service orientation.
- Proficiency in computer skills.
Work Environment:
Office work environment with business-casual dress; extensive contact with customers.
Core Competencies:
- Professionalism:
- Delighting guests by anticipating needs.
- Showing consistent care and respect towards customers.
- Acting as a gracious host to all guests.
Benefits:
- Employer-subsidized medical insurance.
- Vision & Dental coverage.
- Vacation/Holiday pay.
- Retirement savings programs.
- Employee Wellness Program.
About NP Bay Ventures LLC:
NP Bay Ventures LLC is a hotel development and management company based in Atlanta, GA. The company focuses on developing upscale hotels in prime markets in partnership with industry leaders. With a strong track record, NP Bay Ventures LLC has developed numerous hotels and currently owns and operates several properties in the southeast region.
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