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Hotel Operations Manager
2 months ago
Benefits:
- Performance-based bonus
- Dental coverage
- Employee discounts
- Health coverage
- Paid time off
- Vision coverage
The Hotel Operations Manager plays a crucial role in embodying the service commitment of the property to guests. This position is responsible for executing and supervising all operational functions and departments within the hotel to enhance revenue, profitability, and guest satisfaction. The ideal candidate is an energetic, sociable individual who can effectively engage with guests and address their needs promptly.
Key Responsibilities:
- Ensure a consistent brand experience.
- Oversee daily operational activities of the hotel.
- Manage hotel profitability, ensuring that revenue and guest satisfaction targets are consistently exceeded.
- Prepare the annual Operating Budget and Sales & Marketing Plan for the hotel.
- Achieve financial goals while balancing costs with guest satisfaction.
- Develop action plans for property improvements focused on guest satisfaction and cost efficiency.
- Maintain visibility and availability to welcome guests.
- Adhere to all established work rules, procedures, and policies.
- Ensure compliance with policies regarding personnel, security, guest relations, safety, and brand standards.
- Resolve guest complaints to uphold high levels of customer satisfaction and service quality.
- Provide effective leadership and foster team development.
- Collaborate closely with department heads to manage all hotel departments.
- Ensure adherence to brand quality assurance standards.
- Maximize revenue through innovative sales strategies and yield management.
- Respond to audits to ensure ongoing compliance and improvement.
- Safeguard the quality of operations through internal and external audits.
Qualifications:
- Education and Experience: A minimum of 2 years of prior experience in Hospitality Management is preferred. Proficiency in computer systems, word processing, and property management systems is essential.
Essential Skills:
- The ideal candidate is a seasoned hotel professional with exceptional management skills and extensive hands-on experience.
- Ability to handle and resolve guest complaints effectively and know when to direct guests for further assistance.
- Professional representation of the hotel and positive engagement with the public, both in person and over the phone.
- Strong ability to read and interpret documents, write status reports, and communicate information clearly to staff.
- Consistent interaction with guests to identify their needs and meet expectations.
- Excellent verbal and written communication skills.
- Flexibility in work schedule, including afternoons, nights, weekends, and holidays.
- Outstanding customer service skills and a demonstrated ability to work effectively in a team environment.
Physical Demands:
- Ability to stand for extended periods and walk frequently.
- Manual dexterity for quick hand movements.
- Capability to lift up to 50 pounds occasionally.
- Willingness to travel overnight, if necessary.
- Ability to perform tasks related to front desk and housekeeping operations.
Schedule:
Open availability is required as shifts will vary based on business needs.
Experience:
Hospitality: 2 years (Required)
License/Certification:
Driver's License (Required)