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Hotel Management Team Lead

2 months ago

Savannah, Georgia, United States NP Bay Ventures LLC Full time
Job Summary

The Front Office Manager is a key member of the hotel management team responsible for overseeing front office operations. This role involves ensuring guest satisfaction, managing staffing levels, coaching and developing staff, and upholding guest service principles.

Key Responsibilities:

  • Interact with guests to address concerns and ensure satisfaction.
  • Manage staffing for the front desk area.
  • Recruit, train, and develop front desk associates.
  • Oversee transactions, billing, and rate management.
  • Collaborate with other departments to meet guest needs.

Requirements and Qualifications:

  • Bachelor's degree preferred.
  • 4-6 years of related experience.
  • 3+ years of management experience.
  • Must be authorized to work in the United States.
  • Strong leadership and team management skills.
  • Organizational skills and attention to detail.
  • Excellent verbal and written communication skills.
  • Adaptability and problem-solving abilities.
  • Strong customer service orientation.
  • Proficiency in computer skills.

Work Environment:

Office work environment with business-casual dress; extensive contact with customers.

Core Competencies:

  • Delighting guests by anticipating needs.
  • Showing consistent care and respect towards customers.
  • Acting as a gracious host to all guests.

Benefits:

  • Employer subsidized medical insurance.
  • Vision & Dental coverage.
  • Vacation/Holiday pay.
  • Retirement savings programs.
  • Employee Wellness Program.

About NP Bay Ventures LLC:

NP Bay Ventures LLC is a hotel development and management company based in Atlanta, GA. The company focuses on developing upscale hotels in prime markets in partnership with industry leaders such as Hilton and Marriott. With a strong track record, NP Bay Ventures LLC has developed numerous hotels and currently owns and operates several properties in the southeast region.