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Hotel Operations Manager

2 months ago

Savannah, Georgia, United States Tru by Hilton SavannahMidtown, GA Full time

Job Summary

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Tru by Hilton Savannah/Midtown, GA. As a Hotel Operations Manager, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring that all aspects of the business are running smoothly and efficiently.

Key Responsibilities

  • Revenue and Cost Management
    • Develop and implement strategies to maximize revenue and minimize costs
    • Monitor and analyze financial reports to identify areas for improvement
  • Employee Engagement and Development
    • Lead and motivate a team of hotel staff to deliver exceptional customer service
    • Provide training and development opportunities to enhance staff skills and knowledge
  • Operational Efficiency
    • Oversee the management of hotel operations, including front desk, housekeeping, and food and beverage
    • Ensure that all hotel systems and processes are running efficiently and effectively
  • Customer Service
    • Ensure that all guests receive exceptional customer service
    • Respond to guest complaints and resolve issues in a timely and professional manner
  • Reporting and Analysis
    • Prepare and present regular reports on hotel performance
    • Analyze data to identify trends and areas for improvement

Requirements

  • 1-3 years of experience in hotel operations or a related field
  • Previous management experience
  • Must be certified by hotel brand as required
  • Bachelor's Degree in Hospitality or Business preferred
  • Ability to plan and organize the activities of others
  • Ability to express ideas clearly using effective word choice, grammar & tone both in written and oral communications
  • Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions
  • Ability and flexibility to work various shifts including nights, weekends, and holidays

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career advancement
  • Professional development and training
  • Collaborative and dynamic work environment