Administrative Support Specialist

4 weeks ago


San Francisco, California, United States CVR Associates, INC Full time
Job SummaryCVR Associates, INC is seeking a highly organized and detail-oriented Administrative Support Specialist to provide administrative support to the Housing Choice Voucher (HCV) Project-Based Voucher (PBV) program operations. The successful candidate will be responsible for scanning and indexing documents, managing incoming and outgoing postal mail, assisting with waitlist maintenance, performing data entry in Microsoft Excel spreadsheets, and filing.Key Responsibilities
  • Log, sort, scan, and manage incoming and outgoing postal mail.
  • Scan and index participant documents to ensure a complete electronic administrative record.
  • Respond or assign customer service inquiries/tickets to the appropriate staff.
  • Retrieve and return participant files to the document warehouse.
  • Review files and purge documentation in accordance with the Authority's Administrative Plan.
  • Implement the process for file management, including shredding documents according to the applicable retention requirements.
  • Assist with initial and follow-up notifications (phone calls, emails, and postal mail) to clients relative to program eligibility and continued occupancy.
  • Assist with scheduling and rescheduling appointments for intake and continued eligibility.
  • Review waitlist applicant status letters, update a spreadsheet tracker, update the system of record, and resend mail with forwarding addresses.
Requirements
  • Preferred (2) years of experience working with scanning, indexing, and data entry


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