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Customer Service Leader
2 months ago
Hannaford Supermarkets is seeking a highly skilled and customer-focused Customer Service Leader to join our team. As a key member of our store operations team, you will be responsible for providing exceptional customer service, leading front-end and service desk/kiosk associates, and ensuring a seamless shopping experience for our customers.
Key Responsibilities- Customer Service: Provide top-notch customer service, resolving issues quickly and courteously, and promoting customer goodwill.
- Team Leadership: Supervise and lead front-end and service desk/kiosk associates, assigning tasks, and ensuring effective work schedules to meet business traffic requirements.
- Store Operations: Maintain a clean and organized store environment, ensuring compliance with company safety standards, and reporting any needed equipment repairs or maintenance work.
- Cash Handling: Handle cash pickups and change orders, verify customer IDs, and observe store policies pertaining to the acceptance of checks and the sale of tobacco/alcoholic beverages.
- Performance Management: Supervise the performance of all duties and responsibilities of front-end and service desk/kiosk associates, providing recognition of accomplishments and constructive counseling when necessary.
- Effective Communication: Possess excellent communication and customer service skills.
- Leadership: Demonstrate ability to lead and motivate a team, with a focus on customer satisfaction and store operations.
- Technical Skills: Possess basic technical skills, including proficiency in cash handling and service desk/kiosk operations.
- Physical Demands: Meet the physical requirements of the position, with or without reasonable accommodations.
- Business Acumen: Possess a basic understanding of business operations and store management principles.
- Problem-Solving: Demonstrate ability to resolve customer complaints and issues in a fair and professional manner.
- Teamwork: Possess excellent teamwork and collaboration skills, with a focus on achieving store goals and objectives.
Hannaford Supermarkets is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.
