Customer Service Manager

2 weeks ago

Rome, New York, United States Hannaford Supermarkets Full time
Job Title: Customer Service Leader

Hannaford Supermarkets is seeking a Customer Service Leader to join our team. As a Customer Service Leader, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.

Key Responsibilities:
  • Observe and follow all company policies and established procedures.
  • Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
  • Assign fixed activities to front-end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets.
  • Assist in special projects and perform other functions as assigned by supervision.
  • Support and comply with all company safety standards.
  • Communicate any needed equipment repairs or maintenance work needed.
  • Keep work area free from debris and safety hazards.
  • Observe security standards by staying alert and being aware of customers' actions and behavior.
  • Report to manager or security any abnormal behavior.
  • Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times.
  • Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.
  • Frequently perform cashier and/or bagging functions.
  • Frequently perform service desk/kiosk and if trained, bookkeeper functions.
  • Perform all other duties as assigned.
Requirements:
  • Effective communication and customer service skills.
  • Must meet minimum age requirements to perform specific job functions (18 years of age).
  • Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
  • Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.
Preferred Requirements:
  • Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously.
  • Maintain effective work schedules for front-end & service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience.
  • Handle cash pickups and change orders as requested and log as required.
  • Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of tobacco/alcoholic beverages.
  • Provide customers and associates with hassle-free refunds while applying all applicable guarantees.
  • Supervise performance of all duties and responsibilities of all front-end and service desk/kiosk associates as assigned by Manager of Customer Service.
  • Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary.
Salary:

$24.75 per hour

Hannaford Supermarkets is an equal opportunity employer and welcomes applications from diverse candidates.

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