Patient Appointment Coordinator

2 weeks ago


Acton Massachusetts, United States APDerm Full time

Position Overview:
As a Patient Appointment Coordinator, you will be responsible for managing all general dermatology appointment scheduling through outbound communication. Your role will include rescheduling any cancelled appointments, coordinating follow-up visits, and effectively managing the waitlist. It is essential to demonstrate empathy towards patients' needs and requirements while showcasing excellent telephone and interpersonal skills.

This position is primarily remote; however, candidates must reside in specific states.

Key Responsibilities:
- Conduct outbound calls in a courteous and friendly manner.
- Pre-register new patients and verify their information.
- Schedule appointments accurately, ensuring the correct appointment type, duration, and documentation of the reason for each visit.
- Manage the waitlist by placing patients who wish to be seen sooner and checking the list daily for cancellations.
- Notify the relevant office regarding same-day additions and cancellations.
- Oversee the scheduling queue voicemail and follow up with patients who cancel via voicemail to reschedule their appointments.
- Handle patient reminders and rescheduling tasks.
- Process faxed referral registration requests from primary care and urgent care facilities, documenting attempts to reach patients in the system.
- Educate patients on necessary protocols and insurance referral requirements.

Benefits:
- Comprehensive Medical, Dental, Vision, Pet, and Identity Insurance Options
- Generous Paid Time Off and Holidays
- 401k Matching Program
- Company-Paid Life Insurance
- Tuition Reimbursement Opportunities
- Discounts on Cosmetic Services and Products
- Incentives for Team Performance
- Access to Quarterly Tester Products at Cost
- Opportunities for Modeling in Training Sessions
- Discounts on Exercise Equipment Purchases
- Reduced Rates on Home, Auto, and Renters' Insurance

Qualifications:
Education and Experience:
- High school diploma or equivalent required.
- Minimum of two years of experience in a medical practice or customer service environment.
- Familiarity with EMA and EPIC systems is preferred.

Essential Skills and Abilities:
- Exceptional communication skills with the ability to articulate clearly.
- Demonstrated concern for patients' issues and needs.
- A compassionate approach to patient care.
- Enthusiastic demeanor and ability to empathize with diverse populations, including geriatric and disabled individuals.
- Strong problem-solving capabilities.
- Proficient in Microsoft Word.

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