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Call Center Coordinator
2 months ago
We are seeking a highly organized and detail-oriented Call Center Scheduler to join our team at APDerm. As a key member of our customer service team, you will be responsible for scheduling appointments, answering calls, and providing exceptional service to our patients.
Key Responsibilities- Scheduling Appointments: Schedule appointments for patients with our dermatology providers, ensuring that all necessary information is collected and documented.
- Answering Calls: Answer incoming calls in a friendly and professional manner, responding to patient inquiries and resolving any issues that may arise.
- Customer Service: Provide exceptional customer service to our patients, responding to their needs and concerns in a timely and professional manner.
- Documentation: Accurately document all patient interactions, including appointment schedules, call logs, and any other relevant information.
- Communication: Communicate effectively with patients, providers, and other staff members to ensure seamless coordination of patient care.
- Education: High school diploma or equivalent required.
- Experience: Two years of experience in a customer service or scheduling role preferred.
- Skills: Excellent communication and organizational skills, with the ability to work in a fast-paced environment.
As a Call Center Scheduler at APDerm, you will have the opportunity to work in a dynamic and supportive team environment, with opportunities for growth and development. We offer a competitive salary and benefits package, as well as a comprehensive training program to ensure your success in this role.
