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Client Relations Specialist
2 months ago
Join our team at Staff My Agency as a Customer Service Representative. We are seeking a dedicated and compassionate individual to enhance our customer service operations. This role is centered around providing exceptional support for our established insurance agency.
If you possess a knack for understanding customer needs and fostering relationships, we invite you to be part of our mission. As a Customer Service Representative, your efforts will be crucial in building customer loyalty and improving the overall experience for our clients.
Key Responsibilities:
- Develop and maintain strong customer relationships through effective follow-up.
- Deliver prompt, accurate, and friendly service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing.
- Utilize a customer-centric approach to educate clients about various insurance products and services.
What We Offer:
- Competitive hourly wage with commission and bonus opportunities.
- Paid time off, including vacation and personal/sick days.
- Retirement savings plan.
- Valuable industry experience.
- Opportunities for professional growth and advancement within our agency.
Qualifications:
- Preferred experience in sales, whether in retail, telemarketing, or direct sales.
- Exceptional communication skills, both written and verbal.
- Self-driven and detail-oriented.
- Proactive problem-solving abilities.
- Team-oriented mindset.
- Ability to assess customer needs and conduct thorough interviews.
- Strong interpersonal skills to effectively connect with clients.
- Must be able to obtain a Property Casualty license.
- Must be able to obtain a Life and Health license.
This position is with an independent contractor agent affiliated with Staff My Agency. Employees must successfully complete all necessary licensing and training requirements. Please note that employees of independent agents are not employees of the insurance company.
