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Retail Service Scheduling Representative
2 months ago
Position Overview
At Renewal by Andersen, we are dedicated to enhancing the quality of life for our customers by fostering healthier and more joyful environments. Our commitment to diversity and a balanced work-life culture has earned us recognition as a Yellow Ribbon company and a place among Forbes Magazine's 2021 "America's Best Large Employers" and a "Best Employer for Diversity." As a proud Energy Star Partner of the Year, we prioritize sustainability and environmental health in all our endeavors.
We are currently seeking a Retail Service Scheduling Representative (RSR) to provide exceptional service to our clients and delivery partners.
Key Responsibilities:
• Address inquiries and requests from homeowners regarding installations.
• Engage directly with customers, ensuring a positive interaction.
• Coordinate installation schedules with homeowners.
• Conduct various administrative tasks related to sales and service operations.
• Manage incoming calls, assess the nature of inquiries, and direct them to the appropriate resources.
• Organize and maintain correspondence, forms, records, and reports according to established filing systems.
• Retrieve specific data from records and files as needed.
• Record entries in accounting books, ledgers, or other logs.
• Perform routine typing and word processing tasks, including lists and form letters.
• Oversee mailing, copying, and other administrative projects.
• Ensure adequate stock levels of supplies and promotional materials.
• Work under regular supervision, adhering to well-defined instructions and procedures while exercising judgment as necessary.
• Participate as a member of departmental project teams and assist with special requests.
• Maintain a comprehensive understanding of RbA products, services, and departmental functions.
Qualifications:
• High School diploma or equivalent is required.
• 1 to 3 years of experience in customer service is preferred.
• Proficient in basic word processing and spreadsheet applications.
• Strong interpersonal skills and the ability to build relationships.
• Proven ability to work collaboratively within a team environment.
• Excellent phone etiquette along with strong verbal and written communication skills.
• Customer-focused with a positive attitude.
• Strong listening and detail-oriented skills.
Culture and Benefits:
We are committed to fostering an environment of respect and appreciation for our diverse workforce, enabling each employee to reach their full potential while exceeding customer expectations. In addition to competitive compensation, we offer a comprehensive benefits package, including:
• Affordable medical and dental insurance
• Vision and life insurance options
• Contributions to Health Savings Accounts
• Paid holidays and PTO
• Opportunities for professional development and tuition reimbursement
• A culture that prioritizes work-life balance
• Collaborative work environment
• Volunteer opportunities during work hours
• Employee Resource Networks
• Commitment to environmentally responsible business practices
With over 12,000 employees and numerous career opportunities nationwide, we are dedicated to creating a workplace where everyone can thrive.
Renewal by Andersen is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.
