Service Excellence Representative

1 week ago


Des Moines, Iowa, United States Allstate Ketelsen Davis Agency Inc Full time
Position Overview

We are experiencing rapid growth at Allstate/ Ketelsen Davis Agency Inc, and we are seeking a dedicated individual to join our team. This role is Full Time and is essential in ensuring that we meet and exceed our customer service benchmarks.

*** No previous experience is required, but a commitment to obtaining an insurance license in personal lines is essential.

To be considered for this opportunity, please complete the application form and the assessment process.


Compensation and Benefits

Competitive Base Salary plus Commission

Paid Time Off (PTO)

Comprehensive Training Program

Monday to Friday Work Schedule

Opportunities for Career Advancement

Evenings Off


Key Responsibilities
  • Handle customer policy modification requests.
  • Confirm contact details, policy specifics, coverage options, addresses, and email addresses during each customer interaction and update records accordingly.
  • Respond to incoming calls from clients.
  • Identify opportunities to enhance services for existing customers.
  • Ensure that coverage options meet agency standards and are clearly communicated to clients.
  • Coordinate appointments for sales representatives with potential clients.
  • Address all inquiries, cancellation requests, and sales inquiries promptly.
  • Assist customers with billing inquiries, rate adjustments, and policy issues.

Qualifications
  • Exhibit a positive, enthusiastic, and engaging demeanor.
  • Highly reliable and trustworthy.
  • Ability to manage multiple tasks effectively, with strong follow-through.
  • Exceptional customer service abilities.
  • Goal-oriented and driven individual.
  • Capable of handling challenging situations with tact.
  • Desire to solve problems creatively and think innovatively.
  • Strong attention to detail.
  • Able to work collaboratively and be open to coaching.
  • Possession of a property and casualty license or willingness to obtain one upon hiring.


  • Des Moines, Iowa, United States Service Legends Full time

    Position OverviewThe Customer Service Representative plays a vital role in managing client interactions through various communication channels. This position is primarily focused on handling incoming service inquiries and organizing appointments effectively.Key ResponsibilitiesManage a high volume of client calls, averaging around 90 calls daily, both...


  • Des Moines, Iowa, United States City of Des Moines, Iowa Full time

    **Treasury Customer Service Representative**The City of Des Moines, Iowa is seeking a highly motivated and professional individual to join our Finance Department as a Treasury Customer Service Representative.Key Responsibilities:Perform public-facing Treasury transactions with accuracy and efficiency.Provide exceptional customer service to our citizens and...


  • Des Moines, Iowa, United States Kum & Go, LC Full time

    Job Summary:We are seeking a highly motivated and customer-focused Food Service Representative to join our team at Kum & Go, LC. As a Food Service Representative, you will be responsible for providing excellent customer service, promoting food service and special sales, and maintaining a clean and organized store environment.Key Responsibilities:Engage with...


  • Des Moines, Iowa, United States Service Legends Full time

    **Job Summary**As a Customer Service Representative at Service Legends, you will be responsible for delivering exceptional service to our clients. This role involves taking incoming calls for service and scheduling, as well as making outbound calls to ensure timely communication with clients. You will work closely with our team to provide accurate scheduling...


  • Des Moines, Iowa, United States XPO Full time

    What you'll need to succeed as a Customer Service Representative at XPOMinimum qualifications:2 years of customer service experienceStrong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekendsPreferred qualifications:Transportation experienceExcellent verbal...


  • Des Moines, Iowa, United States James Walford - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at James Walford - State Farm Agent.Key ResponsibilitiesEstablish and maintain strong relationships with customers to understand their insurance needs and provide personalized solutions.Use a customer-centric approach to...


  • Des Moines, Iowa, United States City of Des Moines, Iowa Full time

    About the Role:The City of Des Moines, Iowa is seeking a highly motivated and professional individual to serve as the Treasury Customer Service Representative. Located within the Finance Department, this position performs public-facing Treasury transactions and provides exceptional customer service to the community.Key Responsibilities:Process and manage...


  • Des Moines, Iowa, United States Public Buildings Service Full time

    Develops and implements strategies to optimize building performance and support investment decisions, assimilating varied information relating to overall physical condition of building, operating costs, lifecycle cost analysis and building efficiency in relation to energy and utilities measures, building systems and equipment, physical condition surveys,...


  • Des Moines, Iowa, United States James Walford - State Farm Agent Full time

    Job Description**Position Overview:**Are you a people person with excellent communication skills? Do you enjoy working with customers and building relationships? If you answered yes to these questions, working as a Customer Service Representative for James Walford - State Farm Agent may be the career for you.**Responsibilities:**Establish and maintain strong...


  • Des Moines, Iowa, United States Iowa Credit Full time

    Job SummaryWe are seeking a highly skilled Member Service Representative to join our team at Iowa Credit. As a key member of our financial services team, you will be responsible for delivering exceptional member experiences by providing trusted financial guidance and support.Key ResponsibilitiesProcess member transactions, including deposits, withdrawals,...


  • Des Moines, Iowa, United States Katecho Full time

    **Job Summary**We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Katecho. As a key member of our support team, you will be responsible for providing exceptional customer service and ensuring that orders are processed accurately and efficiently.**Key Responsibilities**• Process customer orders and...


  • Des Moines, Iowa, United States Community State Bank Full time

    Client Services Representative The Client Services Representative plays a vital role in delivering outstanding customer support by presenting a variety of financial products and services while managing monetary transactions efficiently.Promote financial products/services tailored to client requirementsDirect clients to relevant departments within the Bank...


  • Des Moines, Iowa, United States UnityPoint Health Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at UnityPoint Health. As a key member of our customer service team, you will be responsible for resolving billing disputes and providing exceptional customer service to patients, guarantors, and external agencies.Key ResponsibilitiesResolve billing disputes and issues...


  • Des Moines, Iowa, United States Letsrenovate Full time

    About UsLetsrenovate is a leading provider of innovative solutions for businesses and individuals. We are committed to delivering exceptional customer experiences through our team of skilled professionals.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer support...


  • Des Moines, Iowa, United States Mom's Meals, a PurFoods Company Full time

    Job SummaryMom's Meals, a PurFoods Company, is a leading national provider of refrigerated home-delivered meals in the healthcare market. We are seeking a highly skilled Customer Service Representative to serve as the front line to our customers placing meal orders.Key ResponsibilitiesProvide exceptional customer service to clients while efficiently and...


  • Des Moines, Iowa, United States Orchestrate Hospitality Full time

    Job Summary: We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative - Cashier at Orchestrate Hospitality. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our guests.Key Responsibilities:Provide...


  • Des Moines, Iowa, United States Oak View Group Full time

    Join Our Guest Services TeamAre you detail-oriented and committed to delivering outstanding guest experiences? We are seeking a Guest Services Representative to enhance our operations at the Iowa Events Center. In this role, you will be essential in ensuring the well-being and satisfaction of attendees during various events.Key Responsibilities:Deliver...


  • Des Moines, Iowa, United States Hotel Fort Des Moines, Curio Collection by Hilton Full time

    Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned...


  • Des Moines, Iowa, United States Herc-U-Lift, Inc. Full time

    Job DescriptionWe are seeking a skilled Parts and Service Representative to join our team at Herc-U-Lift, Inc. in Des Moines, IA.The ideal candidate will possess excellent communication skills, strong customer support experience, and the ability to work independently and efficiently.Key Responsibilities:Customer Service: Provide exceptional customer service...


  • Des Moines, Iowa, United States Thrasher Service Corp Full time

    About Thrasher Service CorpAt Thrasher Service Corp, we believe that fulfilling work leads to a fulfilling life. Since 1975, we have been committed to exceptional customer service. We are a family-owned residential construction company specializing in waterproofing, foundations, and concrete repair. Our ambitious nature drives our mission to deliver a "WOW"...