Systems Support Specialist III
7 days ago
At Westborough Operations Center, we are seeking a highly skilled Systems Support Specialist III to join our team. As a key member of our IT department, you will be responsible for providing technical support and training to our Systems Support Specialists.
The ideal candidate will have a strong background in information technology, with experience supporting Microsoft network operating systems, computer hardware, and software applications. You will be responsible for troubleshooting software configurations, analyzing and documenting current systems and procedures, and developing strategies, standards, and procedures.
Key Responsibilities:
- Troubleshoot various software configurations/features including operating systems, word processing, spreadsheets, databases, and networking on all platforms
- Analyze and document current systems and procedures. Develop, document, and implement strategies, standards, and procedures
- Maintain inventory for bank's mobile devices
- Provide 2nd level technical support in resolving hardware, software, and printer issues associated with the Bank's Tier two systems and applications
- Provide technical leadership, support, and training to Systems Support Specialists
- Perform initial software installation, setup, and testing for the Bank's Tier two systems and applications. Maintain software, including testing, evaluation, and installation of new versions
- Assist with the planning, evaluation, selection, and implementation of new systems, utilities, tools, and technologies
- Record all support calls, questions, and requests into the Information Technology call tracking system
- Maintains accurate inventory records in the Asset Tracking system
- Insure the integrity and confidentiality of data residing in the Bank's information systems
- Perform all duties in accordance with prescribed regulatory compliance guidelines
Requirements:
- Bachelor's Degree in Information Technology or equivalent work experience
- 5+ years of proven information technology experience supporting a Microsoft network operating system, computer hardware, and software applications
- 1-2 years experience deploying, supporting, and maintaining a hosted M365 environment
- Self-directed, able to prioritize and effectively handle multiple incidents at a time under high-pressure and challenging situations
- Excellent verbal and written communication skills
- Excellent customer service skills
- Proven deductive logic, complex problem solving, and trouble shooting skills
- Must have a valid driver's license. Travel to Bank's sites may be required
- Ability to lift and move 50 pounds
- Must have schedule flexibility and be able to work all shifts, extended hours, and weekends
Licenses and Certifications:
- Microsoft Certified Professional (MCP) Required
- Microsoft 365 Certified: Administrator Expert Preferred
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