Systems Support Specialist III
19 hours ago
Westborough Operations Center is seeking a highly skilled Systems Support Specialist III to join our team. As a key member of our IT department, you will be responsible for providing technical support and training to our Systems Support Specialists.
Key Responsibilities:- Troubleshoot software configurations and features, including operating systems, word processing, spreadsheets, databases, and networking on all platforms.
- Analyze and document current systems and procedures, developing and implementing strategies, standards, and procedures.
- Maintain inventory for bank mobile devices and provide 2nd-level technical support in resolving hardware, software, and printer issues associated with our Tier 2 systems and applications.
- Provide technical leadership, support, and training to Systems Support Specialists and perform initial software installation, setup, and testing for our Tier 2 systems and applications.
- Assist with the planning, evaluation, selection, and implementation of new systems, utilities, tools, and technologies.
- Record all support calls, questions, and requests into our Information Technology call tracking system and maintain accurate inventory records in the Asset Tracking system.
- Ensure the integrity and confidentiality of data residing in our information systems and perform all duties in accordance with prescribed regulatory compliance guidelines.
- Bachelor's Degree in Information Technology or equivalent work experience.
- 5+ years of proven information technology experience supporting a Microsoft network operating system, computer hardware, and software applications.
- 1-2 years of experience deploying, supporting, and maintaining a hosted M365 environment.
- Self-directed, able to prioritize and effectively handle multiple incidents at a time under high-pressure and challenging situations.
- Excellent verbal and written communication skills, excellent customer service skills, and proven deductive logic, complex problem-solving, and trouble-shooting skills.
- Must have a valid driver's license and be able to travel to Bank's sites as required.
- Ability to lift and move 50 pounds and schedule flexibility to work all shifts, extended hours, and weekends.
- Microsoft Certified Professional (MCP) required, Microsoft 365 Certified: Administrator Expert preferred.
Westborough Operations Center is an EO/AA Employer: Min/Fem/Vet/Disabled.
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