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IT Support Specialist

3 months ago

Westborough, Massachusetts, United States LG Energy Solution Michigan, Inc. Full time
Job Title: IT Support Specialist

LG Energy Solution Vertech, Inc. is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our organization's digital infrastructure by providing technical assistance and support to employees.

Key Responsibilities:
  • Provide first-level technical support to end-users via phone, email, remotely, and in-person.
  • Troubleshoot and resolve hardware, software, and network-related issues.
  • Assist with the configuration, deployment, and maintenance of IT equipment and systems.
  • Manage and maintain Office 365 and SharePoint, including site creation, permissions, and content management.
  • Provide training and support to end-users on hardware, software, and other technology.
  • Document and track support requests and resolutions using our ticketing system.
  • Collaborate with other IT team members to identify and implement improvements to IT support and services.
  • Ensure compliance with company policies and procedures regarding IT usage and security.
Requirements:
  • Associate in science for Information Technology, Computer Science or comparable degree preferred.
  • Experienced IT support, ticket management, and troubleshooting technical issues.
  • Strong analytical and problem-solving skills, with the ability to prioritize tasks effectively.
  • Excellent communication skills, both verbal and written, with a customer-centric approach.
  • Ability to work independently as well as collaboratively in a team environment.
  • Certifications such as CompTIA ITF+, Tech+, A+ or other comparable certifications are a plus.
Travel:

Up to 10%, with the potential for occasional increased travel to meet customers' needs.