Field Services Operations Lead

4 weeks ago


Fort Worth, Texas, United States Via Full time

Field Operations Manager

Via is at the forefront of transforming global transportation through innovative technology. Our mission encompasses enhancing daily travel experiences while minimizing environmental footprints. As a key member of Via's Transit-as-a-Service (TaaS) Operations team, you will play a pivotal role in managing operations via our cutting-edge technology platform. Your responsibilities will include overseeing daily activities, fostering continuous improvement, and facilitating service expansion.

Key Responsibilities:

  • Deliver outstanding customer service and ensure operational excellence
  • Oversee in-person operations with adaptable working hours
  • Optimize driver availability to align with service requirements
  • Proactively identify operational challenges and implement effective solutions
  • Address feedback from drivers and resolve customer inquiries
  • Collaborate with a diverse team to refine operational processes and stimulate growth
  • Analyze performance metrics to uncover and rectify inefficiencies

Qualifications:

  • Committed to advancing transportation equity and reducing carbon emissions
  • Self-driven with a strong sense of accountability
  • Proven track record of achieving KPIs and revenue targets
  • Expertise in project management, operational workflows, and customer relations
  • Strong communication skills with a variety of stakeholders
  • Open to embracing new challenges and contributing to multiple initiatives
  • Fluency in English; proficiency in additional languages is advantageous
  • Experience in team leadership is beneficial
  • Adept at navigating dynamic environments
  • Bachelor's degree is preferred

Compensation and Benefits:

  • Salary range: $55,000-$65,000
  • Comprehensive benefits package, including medical coverage and 401K matching

About Via:

Via is redefining transportation with its state-of-the-art technology, paving the way for shared public mobility that reduces carbon emissions and enhances accessibility. We equip cities and transit agencies with premier software and operational expertise to elevate transportation standards globally. Join us in fostering a diverse and inclusive workplace.

Via is an equal opportunity employer.



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