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Operations Field Manager

2 months ago

Fort Worth, Texas, United States Via Full time

Field Operations Manager

Via is a pioneering technology firm that is transforming the landscape of transportation on a global scale. Our mission encompasses a wide range of objectives, from enhancing daily travel experiences to minimizing our ecological footprint. As a key member of Via's Transit-as-a-Service (TaaS) Operations team, you will take charge of managing operations through our cutting-edge technology platform. Your role will involve overseeing daily functions, driving ongoing enhancements, and facilitating service expansion.

Key Responsibilities:

  • Deliver outstanding customer service and uphold operational excellence
  • Manage on-the-ground operations with adaptable working hours
  • Optimize driver availability to align with service requirements
  • Proactively identify operational challenges and implement effective solutions
  • Address feedback from drivers and resolve customer concerns
  • Collaborate with a diverse team to refine operational processes and stimulate growth
  • Analyze performance metrics to pinpoint and rectify inefficiencies

Qualifications:

  • Committed to advancing transportation equity and reducing carbon emissions
  • Self-driven with a strong sense of accountability
  • Proven track record of achieving KPIs and revenue targets
  • Expertise in project management, operational workflows, and customer relations
  • Strong communication skills with various stakeholders
  • Open to embracing new challenges and contributing to multiple initiatives
  • Fluency in English; proficiency in additional languages is advantageous
  • Experience in team leadership is a plus
  • Adept at navigating changing circumstances
  • Bachelor's degree is preferred

Compensation and Benefits:

  • Salary range: $55,000-$65,000
  • Comprehensive benefits package, including medical plans and 401K matching

About Via:

Via is at the forefront of transforming transportation through innovative technology, leading the charge towards shared public mobility that reduces carbon emissions and enhances accessibility. We equip cities and transit agencies with premier software and operational expertise to improve transportation systems worldwide. Join us in fostering a diverse and inclusive workplace.