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Strategic Business Director

2 months ago


Juneau, Alaska, United States Highmark Health Full time
Job Summary

We are seeking a highly experienced and skilled Strategic Business Director to lead our customer implementation efforts. As a key member of our team, you will be responsible for establishing overall strategic, financial, and tactical business and operational direction for our assigned areas.

Key Responsibilities
  • Leadership and Management
    • Perform management responsibilities to include hiring and termination decisions, coaching and development, rewards and recognition, performance management, and staff productivity.
  • Business Operations
    • Plan, organize, staff, direct, and control the day-to-day operations of the department.
    • Develop and implement policies and programs as necessary.
    • Manage budgetary responsibilities and authority.
  • Customer Implementation
    • Direct end-to-end customer implementation operations with accountability for customer satisfaction, financial performance, proactive risk identification, issue resolution, process excellence, and quality control.
    • Continually identify and implement strategic initiatives to improve and streamline operational capabilities and processes.
  • Financial Management
    • Leverage automation, analytics metrics, and operational excellence to manage overall financial performance and drive customer satisfaction.
  • Workforce Management
    • Optimize workforce mix and manage workforce development, capacity, and retention.
  • Strategic Planning
    • Facilitate development of strategic and tactical solutions to diverse and complex business problems.
    • Create divisional and corporate strategic and tactical plans to grow the platform and the business.
  • Vendor Management
    • Develop and manage vendor relationships and contracts.
  • Communication
    • Communicate effectively with all levels of the organization.
    • Develop reports and presentations and represent customer implementation to executive leadership, regulatory bodies, external customers, external auditors, and other parties as necessary.
Requirements
  • Education
    • Bachelor's Degree in Business, Health Administration, or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree.
  • Experience
    • 5 years of management experience.
    • 7 years of experience in benefit operations, insurance industry, and/or other relevant experience to include experience in implementing and running new operational units and business process improvement.
  • Skills and Abilities
    • Leadership skills and ability to relate to all levels of management and staff, as well as external customers and vendors.
    • Proven ability to develop and negotiate vendor relationships and contracts.
    • Knowledge of processes and procedures re-engineering and strong knowledge of change management.
    • Strong business acumen with knowledge of financing and/or budgeting.
    • Ability to evaluate technology for implementation and gaining improved services.
    • Strong written and oral communication skills.
    • Excellent leadership development, team building, and professional development skills.
    • Strong knowledge of service levels and service requirements.