Executive Director of Applications

1 day ago

Juneau, Alaska, United States Providence Service Full time
About the Role

We are seeking an experienced Executive Director to lead our IS Applications team. As a key member of our leadership team, you will be responsible for providing strategic direction and vision for our application services.

Key Responsibilities
  • Maintain relationships with key business partners and other senior leaders to leverage best practices and evaluate emerging strategies and technologies.
  • Support appropriate service delivery models for core application functions by defining, delivering, and improving services for the enterprise and its caregivers.
  • Ensure that the Epic applications division supports IS services and systems effectively, and partners with business and clinical leadership to meet organizational objectives and strategic goals.
  • Develop and implement appropriate project delivery models for IS where the IS organization is a trusted adviser in defining, delivering, and improving services for the enterprise and its customers.
  • Support strategic planning processes, including project road mapping, prioritization, and budgeting.
  • Manage customer expectations regarding the success of Information Services strategies and projects; ensures measurable outcomes are defined and reported for each strategy or project.
  • Responsible for working with key stakeholders including executives, senior leaders, and a variety of customers to identify and deliver technical solutions that are effective and user-friendly, and support strategic initiatives, business and clinical outcomes.
  • Ensure the performance of applications and evaluates the performance of services on the basis of specific KPIs.
  • Manage budgeting and expenditures for applications, staff, and services within a defined span of control. Develop budgets in partnership with the Associate Vice President to achieve IS financial targets.
  • Direct and oversee compliance with policies and procedures for applications that impact all of PSJH.
  • Attract, hire, train, motivate, retain, and develop a team of first-rate professionals to perform the responsibilities of applications management.
  • Maintain internal operations in order to meet or exceed Service Level Agreements, Operating Level Agreements, and associated KPIs.
  • Responsible for coordinating and facilitating teamwork with multidisciplinary groups, building and reaching consensus; agreeing upon a course of action where there are multiple perspectives.
  • As appropriate, manage and/or escalate critical issues, problems, or delays in production, projects, or other initiatives.
Qualifications
  • Bachelor's Degree in Computer Science, Business Management, Information Services; or equivalent educ/experience.
  • Master's Degree in Computer Science, Business Management, Information Services; or equivalent educ/experience (preferred).
  • Some application suites require advanced application certification as demonstrated by a current application software certification requirement (i.e., Epic).
  • Epic Certification (preferred).
  • 10 or more years of closely related experience.
  • 10 or more years of Information Services leadership experience.
  • 5 years of working in a healthcare environment.
  • 3 years of leadership in an IS Application environment.
  • Demonstrated analytical skills.
  • Strong verbal communication and listening skills.
  • Builds and manages effective teams.
  • Ability to influence internal/external constituents.
  • Ability to drive multiple projects to completion.
  • Demonstrated ability to effectively manage multi-disciplinary groups and to accomplish work through subordinate leadership levels, or high-level individual contributors.
  • Ability to understand customer business needs, objectives, and culture, while understanding their impact to PH&S organizational objectives, mission, and core values.
  • Ability to balance multiple priorities and information needs across functional programs, facilities, and regions as well as to organize short-term and long-term responsibilities in response to changing demands.
  • Demonstrated ability to effectively manage Epic supportive information technology efficiently and cost-effectively in a large and complex organization.
  • Ability to rapidly summarize complex information and present to others.
  • Exceptional planning and organizing capabilities.
  • Demonstrated ability to collaborate and communicate openly to build relationships, teams, and talent to meet the needs of Providence St. Joseph and the communities we serve.
  • Proven ability to build an effective organization and provide responsive leadership; to delegate, coordinate, and motivate staff; and to evaluate performance accurately.
  • Respected leadership skills, particularly in the areas of Epic applications with detailed knowledge regarding our vendor strategies and internal roadmaps.

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