Operations Manager

4 days ago

Washington, Washington, D.C., United States Compass Group Careers Full time
Job Summary

Job Title: Operations Manager

Job Summary: As an Operations Manager at Compass Group Careers, you will play a critical role in directing and overseeing the support services operational needs of the department. You will coordinate the tasks of the frontline associates and serve as a liaison between administration and unit departments, providing the highest possible level of service.

Key Responsibilities
  • Establish and Maintain Operational Standards: Develop and annually review standards and work procedures for all staff to ensure efficient and effective operations.
  • Staffing and Scheduling: Plan work and staffing schedules to ensure adequate services are rendered, and areas of work are properly allocated.
  • Staff Development and Training: Assist in the hiring process, interview, hiring, and training of new associates, and orient, develop, and supervise all supervisory/housekeeping staff.
  • Quality Control and Reporting: Conduct regular inspections, make recommendations to the facility, and provide monthly reporting of goals, accomplishments, and future plans.
  • Staff Education and Training: Provide staff education and continuous training to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Communication and Liaison: Communicate with staff, administration, and other departments to ensure seamless operations and provide the highest level of service.
  • External Services Coordination: Coordinate outside services, such as Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling programs.
Requirements
  • Experience: 4 years of support services, military, housekeeping, and/or facilities maintenance experience, with at least 1 year of supervisory experience in a support service-related field with high customer/client contact.
  • Skills: Ability to communicate effectively in written format and oral presentations, ability to multi-task and establish priorities, ability to maintain organization in a changing and stressful environment, and exhibit initiative, responsibility, flexibility, and leadership.
  • Education: Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
Benefits
  • Medical, Dental, and Vision Insurance: Comprehensive health insurance plans for you and your family.
  • Life Insurance/AD: Life insurance and accidental death and dismemberment (AD) insurance.
  • Disability Insurance: Short-term and long-term disability insurance to protect your income.
  • Retirement Plan: 401(k) or other retirement plan options to help you save for the future.
  • Flexible Time Off: Generous paid time off for vacation, sick leave, and holidays.
  • Associate Shopping Program: Discounts on products and services from popular retailers.
  • Health and Wellness Programs: Access to fitness classes, wellness programs, and health coaching.
  • Discount Marketplace: Discounts on products and services from popular retailers.
  • Identity Theft Protection: Protection against identity theft and credit monitoring.
  • Pet Insurance: Discounts on pet insurance and pet-related services.
  • Commuter Benefits: Pre-tax benefits for public transportation and parking expenses.
  • Employee Assistance Program: Confidential counseling and support services for you and your family.
  • Flexible Spending Accounts (FSAs): Pre-tax benefits for healthcare and dependent care expenses.

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