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Franchise Operations Manager

2 months ago

Washington, Washington, D.C., United States The UPS Store MCO Full time
Job Summary

We are seeking a highly skilled District Operations Manager to join our team at The UPS Store MCO. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our franchise locations.

Key Responsibilities
  • Store Operations: Oversee the management of store operations, including inventory management, retail aesthetics, and customer service.
  • Employee Development: Coach and train employees on procedures, policies, and best practices to ensure they are equipped to provide exceptional customer service.
  • Sales and Revenue Growth: Analyze sales trends, motivate the team, and implement strategies to drive revenue growth.
  • Customer Service: Resolve customer complaints and issues in a timely and professional manner.
  • Emergency Response: Respond to emergency situations, such as store closures or equipment failures, to ensure business continuity.
Requirements
  • Leadership Skills: Proven leadership skills, with the ability to inspire and motivate a team.
  • Operational Expertise: Strong understanding of store operations, including inventory management, retail aesthetics, and customer service.
  • Analytical Skills: Ability to analyze sales trends and implement strategies to drive revenue growth.
  • Communication Skills: Excellent communication skills, with the ability to effectively communicate with employees, customers, and management.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to resolve customer complaints and issues in a timely and professional manner.
Preferred Qualifications
  • Experience in Retail Operations: Previous experience in retail operations, with a focus on store management and customer service.
  • Leadership Experience: Proven leadership experience, with a track record of inspiring and motivating a team.
  • Analytical Skills: Strong analytical skills, with the ability to analyze sales trends and implement strategies to drive revenue growth.