Appointment Coordinator

2 weeks ago


Martins Ferry, Ohio, United States East Ohio LLC Full time
Job Description

Position Overview:

The Appointment Coordinator is responsible for managing the scheduling of appointments across various hospital departments, including but not limited to Radiology, Imaging Services, Cardiology, Nuclear Medicine, Respiratory Therapy, and Same Day Surgery Procedures. This role involves receiving guidance from the Central Scheduling Supervisor and the Supervisor of Admitting/Registration to ensure proper patient referrals and utilization of community resources.

Key Responsibilities:

  • Ensure patients receive all necessary information to arrive punctually and prepared for their procedures, while also guaranteeing that the hospital has the required details for accurate billing.
  • Handle scheduling requests from both physician offices and patients, coordinating appointments based on departmental availability.
  • Maintain accurate scheduling information accessible to all departments, facilitating daily schedule printing and ensuring effective communication regarding any changes.

Qualifications:

  1. High school diploma or equivalent is mandatory.
  2. Prior experience in appointment scheduling within a healthcare setting is essential (e.g., physician office, clinic, or hospital).
  3. Customer service experience is highly valued.
  4. Experience in hospital registration or admitting processes is advantageous.
  5. Familiarity with insurance authorization and contracts is preferred.
  6. Knowledge of medical terminology and understanding of medical diagnostic procedures, along with healthcare billing and authorization, is required.
  7. Excellent verbal communication, problem-solving, prioritization, and organizational skills are necessary.
  8. Attention to detail and the ability to follow precise instructions are crucial.
  9. Capability to meet tight deadlines while providing exceptional customer service is essential.
  10. Typing speed of 45 WPM and basic proficiency with office equipment such as computers, calculators, copiers, FAX machines, and multi-line phone systems are required.
  11. Ability to work efficiently and accurately on multiple tasks simultaneously is necessary.

Physical Demands:

This role involves prolonged periods of sitting and extensive phone work, as well as repetitive motions such as bending, stooping, twisting, walking, standing, reaching overhead, and pushing or pulling.



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