Customer Service Agent for Gaming Operations

6 days ago


Bartlesville, Oklahoma, United States Osage Casino Full time
Job Summary

We are seeking a highly skilled and detail-oriented Casino Services Agent to join our team at Osage Casino. As a key member of our gaming operations team, you will be responsible for providing exceptional customer service and support to our guests.

Key Responsibilities:
  • Cash Handling: Distribute cash to gaming guests via check cashing, credit card advances, conversion of chips and coins, and gaming tickets into currency.
  • Customer Support: Provide assistance and support to club members and other casino visitors, ensuring a positive and enjoyable experience.
  • Communication: Develop strong relationships with guests, colleagues, and management to ensure seamless communication and resolution of issues.
Requirements:
  • Excellent Communication Skills: Ability to effectively communicate with guests, colleagues, and management in a fast-paced environment.
  • Attention to Detail: Maintain accurate records and handle cash transactions with precision and accuracy.
  • Teamwork: Collaborate with colleagues to achieve team goals and objectives.

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