Head of US Parts Operations
2 weeks ago
As the Head of US Parts Operations, you will play a pivotal role in shaping the service strategy and fostering growth within our organization.
Core Values:
At our company, we are committed to addressing the pressing challenges of our time. Our values of care, courage, curiosity, and collaboration drive us towards empowering individuals to create sustainable solutions.
Reporting Structure:This position reports directly to the VP of Americas Customer Services.
Key Responsibilities:
In this role, you will have the opportunity to:
- Develop and execute a comprehensive service strategy as a vital member of the management team.
- Ensure the consistent implementation of strategic plans across the service organization through effective collaboration with various business units.
- Oversee the driving, reporting, and monitoring of performance metrics as part of the unit's financial and operational objectives, including productivity, customer satisfaction, and operational excellence.
- Invest in enhancing the quality of existing service offerings and in the development of new services to align with global objectives.
The ideal candidate will possess:
- A Bachelor’s degree in Science or Arts.
- A minimum of 8 years of cross-functional experience in General Management, Service Management, and Logistics.
- An MBA is preferred.
- Experience in process improvement and project management, particularly in high-transaction environments.
- Proficiency in ERP systems, contact center tools, and standard office software.
- Technical knowledge in software, electronics, and mechanical engineering related to Measurement & Analytics products and services.
- Experience in both technical and non-technical problem-solving.
- Familiarity with SAP, SFDC, project management, and Customer Care processes.
- Experience in Supply Chain Management, inventory planning, and logistics, especially concerning aftermarket spare parts.
Our Measurement & Analytics Division is a leader in manufacturing and supplying advanced instrumentation and analyzers, integral to the industrial digital transformation. We cater to key industries such as oil and gas, chemicals, water treatment, power generation, and more.
Our division focuses on optimizing industrial processes by providing and analyzing data from smart measurement devices, contributing to efficient operations and environmental sustainability.
We value diversity and encourage individuals from all backgrounds to apply for a rewarding career with us.
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