Customer Engagement Specialist
1 week ago
Customer Engagement Specialist - Indigo Innes Road
Part-time | Orleans, ON
Company Overview
At Indigo, we are passionate about storytelling and crafting memorable experiences. We are continuously seeking enthusiastic, customer-oriented individuals who can help us realize our vibrant mission across our numerous Indigo, Indigospirit, Chapters, and Coles locations throughout Canada. We provide a range of exciting roles within our retail outlets, distribution centers, and corporate offices for those who share our values and wish to contribute to a lively and enriching workplace culture.
Our Identity
We cherish literature and all things aesthetically pleasing.
We are Canada’s Cultural Department Store.
Books are the essence of our being, and Great Books are merely the beginning.
We adhere to the following principles:
- We exist to bring joy to our customers with every interaction they have with us and our offerings.
- Our mission is to create delightful moments for our clientele.
- We treat one another as we would treat a cherished friend.
- We motivate each other to achieve our best work.
- We strive to spark creativity and innovation daily.
- We give back to the communities we serve.
Role Overview
What You Will Do
- Assist the store manager in ensuring the store operates smoothly, is well-presented, and adequately staffed.
- Organize and relay daily task assignments to the Customer Experience Representatives.
- Communicate sales objectives to the Customer Experience Representatives.
- Ensure targets are met while identifying areas needing merchandising focus.
- Adhere to pre-opening, post-opening, and closing protocols.
- Engage and motivate our customers on the sales floor.
- Establish meaningful connections.
- Create a friendly and inviting atmosphere in our stores.
- Utilize our products to narrate stories.
- Enhance the joy in our customers' lives.
- Curate tailored product selections for each customer interaction.
- Leave a memorable impact.
Candidate Profile
Who You Are
- Passionate
- Enthusiastic
- Inquisitive
- Humble
- Generous
- Motivated
Indigo Books & Music is dedicated to treating all individuals with respect, allowing them to maintain their dignity and independence. We believe in inclusivity and equal opportunity. Accommodations are available upon request for all applicants with disabilities throughout the recruitment process. Please reach out to Human Resources if you require accommodations. We will collaborate with all applicants to meet their specific accessibility needs.
WELCOME HOME
Customer Engagement Specialist - Indigo Innes Road
Retail Stores (ST) Part-time Associate Indigo Innes Road Customer Service
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