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Customer Engagement Supervisor

2 months ago

Bartlesville, Oklahoma, United States Indigo Books & Music Full time

Customer Engagement Supervisor (PT)

Part-time | Welland, ON

Company Overview

At Indigo, we are committed to crafting narratives and curating experiences. We are constantly in search of enthusiastic, bright, and customer-oriented individuals who can help us realize our vibrant mission across our numerous Indigo, Indigospirit, Chapters, and Coles locations throughout Canada. We provide a range of exciting roles at our retail outlets, distribution centers, and corporate office for those who share our passions and wish to contribute to a dynamic and enriching environment.

WHO WE ARE

We cherish literature and all things aesthetically pleasing.

We are Canada's Cultural Department Store.

Books are at the core of our identity, and Great Books are merely the beginning.

We adhere to the following principles:

We exist to enhance our customers' lives with joy at every interaction with us and our offerings.

Our mission is to create delightful moments for our clientele.

We treat one another as we would treat a cherished friend.

We motivate each other to deliver our finest work.

We strive to spark creativity and innovation daily.

We give back to the communities we serve.

Role Overview

WHAT YOU WILL DO

Assist the store manager in ensuring the store operates smoothly, is well-presented, and adequately staffed.

Organize and relay daily task assignments to the Customer Experience Representatives.

Communicate sales objectives to the Customer Experience Representatives.

Ensure targets are met while identifying areas needing merchandising focus.

Adhere to pre-opening, post-opening, and closing protocols.

Engage and motivate our customers on the sales floor.

Foster meaningful connections.

Create a warm and inviting atmosphere in our stores.

Utilize our products to narrate stories.

Add joy to our customers' experiences.

Curate specific product selections tailored to each customer you encounter.

Leave a lasting impression.

Availability for a minimum of 25 hours per week, including a mix of days, evenings, and weekends.

Prior retail leadership experience is preferred.

Qualifications

WHO YOU ARE

Passionate.

Enthusiastic.

Inquisitive.

Humble.

Generous.

Driven.

Indigo Books & Music is dedicated to treating all individuals in a manner that allows them to maintain their dignity and independence. We believe in inclusivity and equal opportunity. Accommodations are available upon request for all applicants with disabilities throughout the recruitment process. Please reach out to Human Resources if you require assistance. We will collaborate with all applicants to meet their individual accessibility needs.

WELCOME HOME

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