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Service Operations Team Supervisor

2 months ago

Bartlesville, Oklahoma, United States ABB Full time
Field Service Team Leader - Advanced Leak Detection

At ABB, we are committed to tackling global challenges. Our core values: care, courage, curiosity, and collaboration - along with a strong emphasis on diversity, inclusion, and equal opportunities - drive our mission to empower everyone to create sustainable solutions. Join us in shaping the future of ABB.

This position reports to

VP Americas Customer Services

Your role and responsibilities

In this position, you will have the chance to oversee a team of service engineers and technicians, ensuring the prompt and high-quality delivery of service offerings, solutions, and projects to our clients. Each day, you will play a vital role in executing service strategies and fostering growth by concentrating on cost-effective service delivery and compliance with guidelines. You will demonstrate your expertise by driving service achievements through resource planning, allocation, and the effective implementation of standard procedures and safety protocols. This role operates under a remote work model. #LI-Remote This position contributes to the Process Automation Measurement & Analytics division. Your main responsibilities will include:
• Maintaining a customer-centric approach, urgency, and care in your area of responsibility, fostering sustainable customer relationships for growth, satisfaction, and retention.
• Promoting the development of processes and practices based on customer feedback (Net Promoter Score) to continuously enhance customer experience.
• Allocating, directing, and monitoring work based on order content, delivery timelines, competencies, and workload.
• Leading a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility. Our team dynamics You will join a talented, high-performing team, where you will have the opportunity to excel.

Qualifications for the role
  • Bachelor's Degree in Electrical Engineering or a related field (OR a High School Diploma with a minimum of 5 years of engineering/field experience)
  • 2+ years of experience in field service or technical support.
  • Willingness and ability to travel approximately 50-75% as needed.
  • Possession and maintenance of a valid passport and driver's license.
  • Technical expertise in startup, commissioning, troubleshooting, preventive, and unplanned maintenance of Measurement and Analytics products, particularly the ABB ICOS Laser Analyzers product line.
  • We are unable to sponsor an employment visa at this time for this role. Candidates must already have work authorization that permits them to work for ABB in the US.
More about us

The Measurement & Analytics Division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers, operating at the forefront of industrial digital transformation. The portfolio of the Measurement & Analytics Division includes analyzers that measure the composition of gases and liquids; instrumentation that measures process variables such as temperature, pressure, flow, and level; force measurement solutions that assess parameters such as flatness, thickness, and tension; and advanced digital solutions for device management, health checks, and predictive maintenance. This division serves key industries including oil and gas, chemical, water and wastewater, power, hydrogen, batteries, and the marine sector. The division facilitates the optimization of industrial processes by providing and analyzing data collected from sensing and smart measurement devices. Parameters such as emission levels and production inputs are measured by providing 'before' and 'after' values, enabling efficient operations and environmental sustainability through measurement. We value individuals from diverse backgrounds. We look forward to receiving your application. If you want to discover more about ABB, please visit our website. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer promoting diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status.