Merchant Account On-Boarding Coordinator
1 week ago
We are seeking a dedicated On-Boarding Specialist to become a vital part of our payment processing team. In this role, you will be responsible for initiating the on-boarding journey for new merchant accounts.
Role Overview:Your primary duty will be to collect essential information and commence the on-boarding process for new clients. Leveraging your software support expertise will be crucial in ensuring a seamless on-boarding experience.
Key Responsibilities:- Deliver outstanding support to our clients, prioritizing their needs.
- Communicate effectively with clients through various channels.
- Maintain high availability to address inquiries promptly.
- Collaborate with clients, partners, and team members to resolve requests efficiently.
- Utilize multiple communication methods to gather necessary information for on-boarding.
- Demonstrate accuracy and proficiency in data entry tasks.
- Perform additional duties as assigned by management.
- Strong written and verbal communication skills.
- Excellent organizational capabilities.
- Outstanding customer service aptitude.
- Proficient in Microsoft Office and comfortable with technology.
- Positive mindset and willingness to learn new skills.
- Able to contribute positively within a team setting.
As an On-Boarding Specialist, you will be instrumental in guiding clients through the setup of new merchant accounts for payment processing services. Your friendly and professional approach will ensure a positive customer experience.
Qualifications:A minimum of a high school diploma or GED is required, with a preference for candidates holding a bachelor's degree from an accredited institution.
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