Merchant Account On-Boarding Coordinator

1 week ago


Canton, Ohio, United States i3 Verticals Management Services, Inc. Full time
On-Boarding Specialist Role at i3 Verticals Management Services, Inc.

We are seeking a dedicated On-Boarding Specialist to become a vital part of our payment processing team. In this role, you will be responsible for initiating the on-boarding journey for new merchant accounts.

Role Overview:

Your primary duty will be to collect essential information and commence the on-boarding process for new clients. Leveraging your software support expertise will be crucial in ensuring a seamless on-boarding experience.

Key Responsibilities:
  • Deliver outstanding support to our clients, prioritizing their needs.
  • Communicate effectively with clients through various channels.
  • Maintain high availability to address inquiries promptly.
  • Collaborate with clients, partners, and team members to resolve requests efficiently.
  • Utilize multiple communication methods to gather necessary information for on-boarding.
  • Demonstrate accuracy and proficiency in data entry tasks.
  • Perform additional duties as assigned by management.
Essential Skills:
  • Strong written and verbal communication skills.
  • Excellent organizational capabilities.
  • Outstanding customer service aptitude.
  • Proficient in Microsoft Office and comfortable with technology.
  • Positive mindset and willingness to learn new skills.
  • Able to contribute positively within a team setting.
What Makes You Stand Out:

As an On-Boarding Specialist, you will be instrumental in guiding clients through the setup of new merchant accounts for payment processing services. Your friendly and professional approach will ensure a positive customer experience.

Qualifications:

A minimum of a high school diploma or GED is required, with a preference for candidates holding a bachelor's degree from an accredited institution.



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