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Merchant Account On-Boarding Coordinator

2 months ago

Canton, Ohio, United States i3 Verticals Management Services, Inc. Full time
Position Overview: On-Boarding Specialist at i3 Verticals Management Services, Inc.

At i3 Verticals Management Services, Inc., we are seeking a committed On-Boarding Specialist to enhance our payment processing division. This role is essential in facilitating the initiation of the on-boarding journey for new merchant accounts.

Role Summary:

The On-Boarding Specialist will primarily focus on collecting vital information and commencing the on-boarding procedures for new merchant accounts. Your expertise in software support will be crucial in ensuring a seamless on-boarding experience for our clients.

Key Responsibilities:
  • Deliver outstanding support to our clients, prioritizing their needs.
  • Communicate effectively with clients through various channels.
  • Maintain high availability to swiftly address inquiries.
  • Collaborate with clients, business partners, and team members to efficiently resolve requests.
  • Utilize multiple communication methods to gather necessary information for on-boarding.
  • Demonstrate accuracy and proficiency in data entry tasks.
  • Perform additional duties as assigned by management.
Essential Skills:
  • Proven ability in both written and verbal communication.
  • Strong organizational skills.
  • Exceptional customer service capabilities.
  • Competence in Microsoft Office and familiarity with computer systems.
  • Positive mindset and willingness to learn new skills.
  • Ability to foster a collaborative team environment.
What Makes You Stand Out:

As an On-Boarding Specialist, you will be instrumental in guiding clients through the process of establishing new merchant accounts for payment processing services. Your approachable and professional attitude will contribute to a positive and efficient customer experience.

Qualifications:

A minimum of a high school diploma or GED is required, with a preference for candidates holding a bachelor's degree from an accredited institution.