Overnight Guest Services Coordinator

1 week ago


CastletononHudson, New York, United States Comfort Inn & Suites- East Greenbush Albany Full time
Position Overview

The Comfort Inn & Suites East Greenbush is in search of enthusiastic individuals to join our team as a Night Auditor. This role is designed for the overnight hours, specifically from 11pm to 7am. While prior experience with Choice Hotels is advantageous, it is not mandatory as comprehensive training will be provided. A strong command of computer systems and the ability to excel in a dynamic environment are crucial for success in this position.

Key Responsibilities
  • Welcome guests and allocate rooms, offering insights on hotel amenities and assisting with inquiries related to dining, entertainment, and travel arrangements.
  • Maintain accurate records of room occupancy and guest accounts, manage reservations, and process financial transactions.
  • Handle incoming and outgoing communications, including calls, messages, and faxes, ensuring seamless information flow.
  • Ensure precise billing, manage all services rendered, and support guests during the check-out process.
  • Verify and process customer payments in accordance with established protocols, including cash handling and deposit procedures.
  • Respond to guest requests promptly and provide assistance utilizing language proficiency and computer skills.
  • Comply with company policies, safety regulations, and emergency protocols.
  • Undertake additional responsibilities as assigned, which may include interdepartmental support, breakfast preparation, and laundry tasks.


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