Front Desk Representative

3 days ago

Delray Beach, Florida, United States Gastro Health Full time

About Gastro Health

Gastro Health is a leading gastroenterology multi-specialty group with over 130 locations throughout the United States. Our team of experienced healthcare professionals is dedicated to providing exceptional medical care and a superior patient experience.

Job Summary

We are seeking a highly skilled and detail-oriented Front Desk Representative to join our team. As a Front Desk Representative, you will be responsible for providing exceptional patient service, managing front desk operations, and supporting our healthcare team.

Key Responsibilities

  • Provide exceptional patient service, including greeting patients, answering phone calls, and responding to patient inquiries.
  • Manage front desk operations, including scheduling appointments, verifying patient information, and handling patient payments.
  • Support our healthcare team by providing administrative assistance, such as preparing patient charts, scanning documents, and maintaining accurate records.
  • Verify insurance benefits and eligibility prior to office visits and procedures.
  • Collect all applicable co-payments, coinsurance, deductibles, or outstanding balances from patients and post all payments collected.
  • Ensure time-of-service batches are balanced and closed daily.
  • Research and assist patients with questions regarding balances, including collecting applicable payments.
  • Maintain the cleanliness and neatness of the lobby/reception area, including stocking business cards.
  • Provide support for physicians and/or care center providers to ensure they are kept on schedule and advised of appointment changes.
  • Perform various duties, including answering incoming calls, routing them to appropriate personnel, taking complete messages, and sending tasks as necessary.
  • Schedule, confirm, and cancel office appointments.
  • Pick up voicemail messages.
  • Reschedule no-show appointments and maintain coverage to reflect correct information for the day.
  • Support the care center in areas, including assisting with record requests, managing the fax inbox, and scanning records.

Requirements

  • High school diploma.
  • 2+ years of experience in a medical practice or similar setting.
  • Bilingual (Spanish) preferred.
  • eClinicalWorks (eCW) experience desired.

Benefits

  • 401(k) retirement plans with employer Safe Harbor Non-Elective Contributions of 3%.
  • Discretionary profit-sharing contributions of up to 4%.
  • Health insurance.
  • Employer contributions to HSAs and HRAs.
  • Dental insurance.
  • Vision insurance.
  • Flexible spending accounts.
  • Voluntary life insurance.
  • Voluntary disability insurance.
  • Accident insurance.
  • Hospital indemnity insurance.
  • Critical illness insurance.
  • Identity theft insurance.
  • Legal insurance.
  • Paid time off.
  • Discounts at local fitness clubs.
  • Discounts at AT&T.

About Gastro Health

Gastro Health is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

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