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Front Desk Representative

2 months ago

Dania Beach, Florida, United States Auro Hotels Full time
{"Job Title": "Front Desk Agent", "Job Description": "

**Job Summary**

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Auro Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.

**Key Responsibilities**


\tGreet guests with a warm and welcoming smile, and maintain a positive attitude throughout their stay.

\tUse operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible.

\tMaintain accurate information on and promote hotel facilities, and ensure that staff does the same.

\tMaintain cash bank per accounting guidelines, and comply with all accounting procedures.

\tMaintain effective communication within Front Office and related departments, and with all hotel departments.

\tStay aware of issues relating to front office and general hotel operations, and attend meetings as scheduled.

\tAdhere to safety, security, and emergency procedures, and react appropriately during emergency situations.

\tUnderstand and operate front office telephone, computer systems, and equipment.

\tPromptly complete registration process, input and retrieve information from computer, and confirm pertinent information.

\tClose out guest accounts at time of check out, and properly file and retrieve registration cards.


\t**Requirements**

\tHigh school diploma or general education degree or equivalent combination of education and experience.

\tMust speak, read, and understand English.

\tPrevious experience as a Front Desk Agent in a brand hotel is preferred.


\t**What We Offer**

\tFull-time hours available (at least 30 hours per week).

\tCompany benefits include health insurance, vision, dental, 401k, employee discounts, and much more.


\t**Equal Employment Opportunity**

\tAuro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

"}