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Front Desk Representative

2 months ago

Palm Beach Gardens, Florida, United States Double Tree Palm Beach Gardens Full time
Front Desk Agent Job Description

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Double Tree Palm Beach Gardens. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience from check-in to check-out.

Key Responsibilities:
  • Register and assign rooms to guests, ensuring accurate and efficient check-in and check-out processes.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner.
  • Process payments, handle room assignments, and maintain accurate records of guest accounts.
  • Communicate effectively with other hotel departments to ensure seamless guest experiences.
  • Stay up-to-date with hotel policies, procedures, and services to provide informed and personalized recommendations to guests.
Requirements:
  • Proven experience in a front desk or customer service role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • High school diploma or equivalent required; prior experience in a similar role is preferred.
What We Offer:

As a Front Desk Agent at Double Tree Palm Beach Gardens, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.