Front Desk Representative

5 days ago

Deerfield Beach, Florida, United States Aimbridge Hospitality Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Aimbridge Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.

Key Responsibilities:
  • Guest Registration: Register guests in a friendly and efficient manner, ensuring all necessary information is collected and accurate.
  • Front Desk Operations: Manage the front desk area, including handling guest inquiries, resolving issues, and maintaining a clean and organized workspace.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless operations and exceptional guest service.
  • Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with other departments to ensure a smooth and efficient guest experience.
  • Adaptability: Be flexible and adaptable to changing situations and priorities, including working varied shifts and schedules.
Requirements:
  • Education: High School diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Previous experience in a hotel or related field is preferred.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Personal Qualities: Positive attitude, strong work ethic, and a commitment to delivering exceptional guest service.
Benefits:
  • Competitive Pay: $17/hour
  • Benefits Package: Medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.
  • 401(k) Retirement Plan: Eligible after an initial waiting period.

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