Customer Experience Representative: Delivering Exceptional Service
2 weeks ago
We are seeking a highly organized and customer-focused individual to join our team as a Customer Experience Representative. In this role, you will be responsible for managing our CRM system, converting leads into appointments, and providing exceptional service to our customers.
Key Responsibilities- Lead Management: Maintain and manage our CRM system to ensure efficient lead conversion and appointment scheduling.
- Customer Interaction: Provide top-notch service to customers through effective communication, addressing their needs, and resolving complaints in a professional manner.
- Sales Support: Maximize sales opportunities by following up on unsold proposals, finalizing contracts, and generating additional leads through referrals.
- Scheduling: Collaborate with the sales and production teams to optimize scheduling, ensuring balanced travel and a positive customer experience.
- Administrative Support: Assist with various administrative tasks, including preparing homeowner packets, managing state reporting, and processing payments.
- Transparency: We communicate openly and honestly, conducting our business with integrity.
- Empathy: We prioritize understanding and meeting the needs of our clients and team members.
- Positivity: We stay optimistic, even in the face of challenges, and focus on what we can control.
- Progressiveness: We continually strive to innovate and improve, both for our customers and our team.
At Radon Defense Midwest, our mission is to provide comprehensive indoor air quality solutions that protect and improve the health of our community. We are a forward-thinking company that values integrity, empathy, and continuous improvement. As a member of our team, you will have the opportunity to make a real difference while growing your career in a supportive and dynamic environment.
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Magstatt-le-Bas, Grand Est, United States Radon Defense Midwest Full timeAbout the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Customer Experience Representative. In this role, you will be responsible for managing our CRM system, converting leads into appointments, and providing exceptional service to our customers.Key ResponsibilitiesLead Management: Maintain and manage our CRM...
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