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Customer Experience Representative

2 months ago

MagstattleBas, Grand Est, United States Baxter Auto Group Full time

About Us: Baxter Auto Group is a leading automotive company that is revolutionizing the car buying process. We are committed to delivering an exceptional customer experience that exceeds our customers' expectations.

Job Summary: We are seeking a highly motivated and customer-focused Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will play a critical role in ensuring that our customers have a seamless and enjoyable experience when purchasing a vehicle from us.

Key Responsibilities:

  • Provide exceptional customer service to our customers, ensuring that their needs are met and exceeded.
  • Work closely with our sales team to ensure that our customers receive a personalized and tailored experience.
  • Identify opportunities to improve our customer experience and implement changes to enhance our processes.
  • Collaborate with our marketing team to develop and implement customer experience initiatives.

Requirements:

  • High school diploma or equivalent required.
  • 2+ years of customer-facing experience in a retail or automotive environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.