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Customer Service Representative

2 months ago

MagstattleBas, Grand Est, United States Oriental Trading Company Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Oriental Trading Company. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience for all interactions.

Key Responsibilities
  • Handle Customer Inquiries and Orders: Process customer inquiries and orders in a professional manner, adhering to current procedures.
  • Provide Technical and Shopping Assistance: Navigate our website to assist customers with shopping and technical support, and resolve issues related to merchandise certificates, expired prices, return mailing labels, and miscellaneous billing.
  • Conduct Special Projects and Surveys: Work on special projects such as outbound customer surveys and calls, and issue Good Will, Merchandise, and Gift Certificates/Gift Cards as needed.
  • Ensure Confidentiality and High-Level Service: Deliver personalized customer service, maintain confidentiality of customer information, and meet departmental production standards.
  • Maintain Attendance and Collaboration: Maintain regular, predictable attendance, abide by all policies and procedures of Oriental Trading Company, and participate in face-to-face meetings as needed.
Requirements
  • Sound knowledge of telephone etiquette
  • Proficiency in using computers and familiarity with chat and messaging platforms
  • Requires good reading, listening, and interpersonal communications skills
  • Ability to multitask effectively and handle multiple chat conversations simultaneously
  • Maintains professional and friendly tone when communicating with customers
  • Excellent written communication skills with a strong aptitude of grammar and spelling
Education and Experience
  • High School Diploma or equivalent preferred
  • Previous customer service experience preferred