Airport Operations Manager

2 weeks ago


GondrecourtleChâteau, Grand Est, United States OTG Full time

Position Overview:

The Airport Operations Manager is a pivotal leadership role within OTG, overseeing the daily functions of multiple dining and retail establishments. This position requires a strong focus on operational excellence and team performance.

About OTG:

OTG has transformed the hospitality landscape by setting new standards of service and quality. With over 300 locations in 11 airports, our dedicated team serves millions of travelers each year, ensuring a memorable experience.

Key Responsibilities:

  • Foster a culture of teamwork, pride, and success within the unit.
  • Manage the ordering process and maintain unit budgets effectively.
  • Analyze weekly cost and sales projections to ensure financial targets are met.
  • Optimize staffing levels while adhering to labor budgets.
  • Lead and mentor managers and crew members to uphold high standards of food quality and customer service.
  • Implement training programs for management and crew members.
  • Delegate responsibilities and set clear deadlines for team members.
  • Drive the unit towards achieving financial objectives.
  • Maintain a positive and safe work environment for all staff.
  • Oversee recruitment efforts for front-of-house staff.
  • Ensure compliance with company policies and procedures.

Qualifications:

  • A degree in hospitality or culinary arts is preferred.
  • 3 to 5 years of senior management experience in multi-unit operations.
  • Experience in retail management is advantageous.
  • Strong understanding of P&L budgeting and forecasting.
  • A background in culinary arts and fine dining is beneficial.
  • Proven leadership skills with a commitment to service excellence.
  • Exceptional communication abilities, both verbal and written.
  • Flexibility to work varied hours, including nights, weekends, and holidays.

OTG Concessions Management, LLC is an equal opportunity employer, committed to diversity and inclusion in the workplace.



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