Office Manager

2 days ago


San Antonio, Texas, United States Wade Ferri - State Farm Agent Full time
Job Title: Office Manager

As a key member of the Wade Ferri - State Farm Agent team, the Office Manager plays a vital role in ensuring the smooth operation of our agency. This dynamic professional will be responsible for establishing and maintaining strong customer relationships, providing exceptional customer service, and utilizing a customer-focused approach to educate clients about insurance options.

Key Responsibilities:
  • Develop and maintain relationships with customers, addressing their needs and concerns in a timely and professional manner.
  • Provide accurate and friendly customer service, responding to inquiries and resolving issues related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-centric review process to educate clients about insurance options, ensuring they have a comprehensive understanding of their coverage.
  • Maintain a well-organized and equipped office environment, ensuring seamless execution of customer needs and effective marketing of relevant products.
Requirements:
  • Excellent communication skills, both written and verbal.
  • Highly organized and detail-oriented, with the ability to prioritize tasks and manage multiple responsibilities.
  • Experience in customer service, with a preference for those with experience in managing customer service teams.
  • Proactive problem-solving skills, with the ability to work collaboratively with others to achieve agency goals.
  • Proficiency in Windows computer applications and the ability to obtain Property and Casualty, as well as Life and Health Licenses.
Benefits:
  • Paid time off, including holidays and personal/sick days.
  • Competitive salary, plus commission/bonus opportunities.
  • Health benefits and opportunities for growth and advancement within the agency.

Flexible work-from-home options are available, allowing for a better work-life balance and increased productivity.



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