Urban Office Community Liaison

2 days ago

San Antonio, Texas, United States Urban Office Full time
Community Associate Role

This position requires a proactive, detail-oriented individual with exceptional communication skills and a passion for fostering community engagement within the Urban Office environment.

Key Responsibilities:

  • Leasing: Showcase available space to potential members, utilizing expertise of the space.
  • Maintain meticulous lead tracking using Yardi Kube (coworking management software).
  • Submit weekly detailed reports with property leasing summary.
  • Think creatively to increase tour and lead count, whether through offering deals or engaging the community more.
  • Responsively engage with prospective members via Urban Office website chats, calls, and emails.
  • Onboard members onto Yardi Kube platform efficiently and ensure new members are set up for billing.

Property Management:

  • Oversee day-to-day operations at San Antonio locations as necessary.
  • Facilitate access control card setup for new members, mail personnel, and janitorial staff, while managing card removal and collection from departing members.
  • Address maintenance requests submitted through Yardi Kube promptly.
  • Maintain cleanliness and functionality of kitchen facilities, including dishwasher operation, restocking kitchen supplies, and replenishing snacks.
  • Manage inventory of office essentials such as printer paper, coffee cups, and soap.
  • Ensure TVs are operational and tuned to appropriate channels and control Sonos speakers in the space.
  • Coordinate conference room reservations for external clients and handle member requests for door signage.

Marketing and Merchandising:

  • Execute social media postings across Urban Office platforms (Instagram, Facebook, LinkedIn).
  • Actively engage with 3rd party marketing team to ensure they understand your evolving needs.
  • Monitor and replenish merchandise inventory, brainstorming innovative items to enhance Urban Office branding.

Accounting:

  • Facilitate rent collection via Yardi Kube.
  • Provide detailed receipts and descriptions to Urban Office's accountant for all credit card transactions.
  • Forward vendor invoices promptly to Urban Office's accountant.

Member Engagement:

  • Organize and host monthly member appreciation events, from creating promotional materials to encouraging event attendance.
  • Develop partnerships with local businesses and organizations to enhance the overall community experience and provide additional value to members.
  • Continuously seek opportunities to enrich the community by introducing new resources and amenities based on member feedback and evolving needs.

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