Technical Account Manager

4 days ago

San Antonio, Texas, United States Knight Office Solutions Inc Full time
About the Role

We are seeking a skilled Technical Account Manager to join our Managed Services Team at Knight Office Solutions Inc. As a Technical Account Manager, you will be responsible for building and maintaining strong relationships with our clients, driving their success, and ensuring seamless service delivery.

Key Responsibilities
  • Develop and maintain a deep understanding of client business operations to create technology roadmaps that meet their needs and exceed their expectations.
  • Conduct Quarterly Business Reviews with clients to provide information and status related to contract changes, service delivery, project schedule and impacts, infrastructure performance health, technology refreshes, and future technology planning.
  • Communicate regularly with clients through strategic calls and meetings between QBRs to ensure their service needs and expectations are being addressed and met.
  • Initiate client equipment and service orders and work with the MS Technical team to ensure delivery milestones are met and communicated to the customer.
  • Participate in weekly or on-demand project meetings with the MS technical team to review project schedules, risks, and issues impacting critical milestones and communicate timely updates to the customer.
  • Work with the MS Admin and Sales team to initiate client purchasing requests, ensure equipment is scoped and priced while maintaining required margins.
Requirements
  • Demonstrated understanding of Project Management processes, strategies, and methods applicable to the Information Technology and Managed Services industry.
  • Excellent time management, organizational skills and working experience establishing guidelines for others.
  • Strong sense of personal accountability regarding decision-making and supervising team activities
  • Experience working in a high-level collaborative environment and promoting a teamwork mentality.
  • Experience applying analytical thinking and problem-solving skills.
  • Ability to predict challenges and seek to proactively head-off obstacles.
What We Offer

Knight Office Solutions Inc offers a competitive benefits package with opportunities for professional development. Join our team and be part of a company that is passionate about exceeding client expectations and delivering innovative IT solutions.

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